Delivery Information

Before purchasing it, please make sure the item is compatible with your vehicle. We are the no1 choice for Mercedes breakers in East London Barking.

All parts sold are used and they may have some usage marks, but it is tested and works as it should. 

- If you have any further questions please do not hesitate to contact us - we will answer your question as soon as possible. 

- YOU WILL GET EXACTLY AS YOU CAN SEE IN PICTURE! 

We offer express shipping service at extra cost ( Economy express, express shipping with TNT , DHL , UPS , PARCELFORCE etc.)

Please contact us before paying for shipping.

Shipping and Handling

1. We take great care with packaging every item to ensure safe shipment to you. Please check the packaging for tears or rips before signing for them. 
   
   
2. We aim to dispatch all orders within 24 working hours of payment but sometimes it may take up to 48 working hours. We try to dispatch items the same day if ordered before 1pm (GMT+2). Most parts are dispatched the next working day.
   
   
3. Saturday shipment dispatch IS NOT available. 
   
   
4. We ship to your PayPal address. Please contact us if you need goods to be shipped to a different address.
5. We can send the goods outside the UK. Please contact us by email for the Shipping prices before making a purchase. 
   
   
6. TRACKING NUMBERS are available after the goods have been shipped. 
   
   
7. Delivery times in Europe vary from 4 to 10 working days depending on the area. 

If you want to use your own courier, additional Terms and conditions apply:

1. You must be 100% sure that the item matches your requirements. If you are unsure in any way at all, then You must contact us to confirm the details BEFORE purchasing. 
   
   
2. The product part number must be checked against the one in the listing (if applicable) as items that are supplied correctly but purchased in error are subject to a refund minus the courier charge and may be subject to a handling charge.
   
   
3. Any items that need to be returned are the buyer’s responsibility to pay return costs.
   
   
4. Please contact us if you require more info
   
   
   

1. Returns:
   Our parts are fully tested and guaranteed to be working.
   The customer is responsible for return postage costs.
   If we found that part was opened, used, or we find any other mechanical damage was done, we will NOT PROCESS a refund. 
   
   
2. Feedback (Ebay Purchase):
   After you have received your item in satisfactory condition, please leave us feedback. Item as described, Communication, Dispatch time and Postage and packaging charges. 
   
   Negative feedback: Before any negative feedback is left Please message us through eBay first and give us a chance to help you. Our main interest is helping you, our customer and providing the best service possible. 
   
   Regards
   FIRST MERX PARTS LTD